Child in Time logo

Satisfaction Survey Results

Happy students and happy teachers through satisfaction survey

We asked our school clients about our service

Each year we collect data from our partner schools to determine the satisfaction levels of our clients and the growth of Child in Time’s network. For the academic year ending in 2023, we were grateful to receive exceptional feedback from our partner schools about the counselling delivered by our therapists.

‘We are proud to share that 100% of respondents were very satisfied or satisfied with their counselling service’

Since launching eleven years ago, Child in Time has steadily increased its reach year on year. We now work with children, staff and parents in 38 London schools.

As well as providing regular counselling services, Child in Time offers online supervision to school staff, mental health workshops for staff, students and parents, and therapy for children who are ‘looked after’.

Children and Young People’s Counselling

In the academic Year 2022-2023, almost 7,000 counselling sessions took place in our partner schools. The number of children who accessed counselling across our network reached 739 and 413 received weekly 1:1 therapy.

‘93% of our schools were very satisfied with the clinical work of their therapist(s) and counsellor(s)’

In addition to the provision of one-to-one counselling, a number of our schools also offer children/young people drop-in sessions. These have proved valuable in broadening the reach of the service, encouraging self-referral, and providing a space for early intervention. 56.4% of our schools provide drop-in sessions for their students. A total of 1077 visits were made to these drop-in services.

Parents, Carers & Staff Support

At primary school age (and sometimes beyond) most of our therapists engage with parents/carers of the children they work with. This links up support around the child and offers a space for adults to reflect on their emotional response to their child. In 2023 a total of 291 unique parents/carers had meetings with our team.


‘93% of our schools were very satisfied with how their therapist communicated with parents/carers.’

Many therapists also hold drop-in slots where staff and parents/carers of children who have not been referred for counselling can discuss mental health and behavioral concerns. This has proved valuable for staff in deepening their understanding of the emotional aspects of teaching and learning and for parents whose children don’t receive counselling but want to talk through a concern with the school counsellor. There were 240 staff drop-in sessions and 272 parent/carer meetings, making a total of 512 staff/parent/carer meetings across our network.

To find out more about our School Counselling, Staff Supervision and Looked After Children sessions please get in touch.

Testimonials

I have really noticed a difference at home, since starting her sessions, she seems
better within herself.

Parent

Therapy gave me a space to think about my insecurities, the times when I overthink, and my friendship issues.

Student

She is no longer upset in the mornings or in class. While she’s still not comfortable answering questions in a big group, she participates in lessons and does well. She will occasionally contribute in class and can ask for help when she needs it.

Teacher

It was good to share my feelings with someone whose job is to listen and understand someone’s feelings. It’s a fun place to be creative.

Student

My daughter really enjoys going to see you and looks forward to her weekly sessions. I don’t hear too much about them as I think it is important to her that they are private. She does however, want to recreate the activities at home. I have really appreciated you taking the time to communicate with me and keep me up to date on my daughter’s progress.

Parent

We feel that his attainment and emotional regulation have improved. His Dad spoke very highly of the experience that he had with you and thanked us for the referral to you.

Teacher

My son has settled in very well, has started being more confident and more comfortable speaking up. I believe the sessions with Magda have been an important part of this. I appreciate the termly face-to-face updates that Magda has provided to follow my son’s progress.

Parent

Child in Time is a wonderful organisation. Child in Time provide therapists in my current primary school and we have found the experience to be hugely supportive. The way the therapists are able to support pupils, staff and families is invaluable. I would unreservedly recommend Child in Time to anyone.

Teacher

Karen was wonderful. It’s such a helpful service – our daughter is on the spectrum, so spending an hour talking about the impact on us was truly restorative.

Parent

Empathetic, professional, knowledgeable, personable counselling. Highly recommended on all fronts.

Parent

This was a massive help to me as a parent of a child with recently diagnosed ADHD and autism. The therapist was so easy to talk to. Talking through my concerns and my son’s behaviour, has definitely made a difference to both my understanding and how to help him regulate his emotions better. I’ll definitely be booking again.

Parent