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Satisfaction Survey Results

Happy students and happy teachers through satisfaction survey

We asked our school clients about our service

Each year we collect data from our partner schools to determine the satisfaction levels of our clients and the growth of Child in Time’s network. For the academic year ending in 2023, we were grateful to receive exceptional feedback from our partner schools about the counselling delivered by our therapists.

‘We are proud to share that 100% of respondents were very satisfied or satisfied with their counselling service’

Since launching eleven years ago, Child in Time has steadily increased its reach year on year. We now work with children, staff and parents in 38 London schools.

As well as providing regular counselling services, Child in Time offers online supervision to school staff, mental health workshops for staff, students and parents, and therapy for children who are ‘looked after’.

Children and Young People’s Counselling

In the academic Year 2022-2023, almost 7,000 counselling sessions took place in our partner schools. The number of children who accessed counselling across our network reached 739 and 413 received weekly 1:1 therapy.

‘93% of our schools were very satisfied with the clinical work of their therapist(s) and counsellor(s)’

In addition to the provision of one-to-one counselling, a number of our schools also offer children/young people drop-in sessions. These have proved valuable in broadening the reach of the service, encouraging self-referral, and providing a space for early intervention. 56.4% of our schools provide drop-in sessions for their students. A total of 1077 visits were made to these drop-in services.

Parents, Carers & Staff Support

At primary school age (and sometimes beyond) most of our therapists engage with parents/carers of the children they work with. This links up support around the child and offers a space for adults to reflect on their emotional response to their child. In 2023 a total of 291 unique parents/carers had meetings with our team.

‘93% of our schools were very satisfied with how their therapist communicated with parents/carers.’

Many therapists also hold drop-in slots where staff and parents/carers of children who have not been referred for counselling can discuss mental health and behavioral concerns. This has proved valuable for staff in deepening their understanding of the emotional aspects of teaching and learning and for parents whose children don’t receive counselling but want to talk through a concern with the school counsellor. There were 240 staff drop-in sessions and 272 parent/carer meetings, making a total of 512 staff/parent/carer meetings across our network.

To find out more about our School Counselling, Staff Supervision and Looked After Children sessions please get in touch.


The Counselling provision at our school is now excellent. This is due to Chloe’s understanding of the needs of pupils, parents and the school as an organization. I would whole-heartedly recommend ‘Child in Time’ to head-teachers considering their own counselling provision.

Head-teacher of Woolmore School, Tower Hamlets

Parent Consultation: They have become much better at expressing their feelings and opening up to me and their siblings.

Parent, 2023

School Counselling: My son has completely turned around and is simply wonderful at the moment. He is back to his normal self at home, being very happy, caring and kind. He is especial kind and caring with his sister and just the best brother ever now. As a family, we are happy and content.

Parent, 2023

It is quality time well spent not letting pupils leave with negative patterns that make them vulnerable beyond school. One of the best decisions I have made.

Head-teacher of St Saviour’s School, Tower Hamlets

You have helped me build a barrier of protection against pain and I can’t thank you enough for that…I have never felt so emotionally strong.

Student, aged 15

Child in Time is a tremendous resource for head-teachers. It’s a consultancy that offers a short-cut to setting up a counselling service in your school with highly trained, qualified practitioners. Child in Time brings peace of mind to staff, knowing that the most vulnerable students are in safe hands.

Tereza Nogueira, Child and Adolescent Psychotherapist and Senior supervisor UKCP

This intervention has had an enormous, positive impact for us all and we sincerely hope that other families benefit from the same programme…his positive behaviour is having a really good impact on all elements of his school life.

Parent of child, age 8

I am glad I am coming to see you every Thursday because I used to hold all these things in my head and that was hard.

Girl, age 10

We are very happy with the counselling service we are receiving and in particular ‘our therapist’s’ flexible and accommodating nature. Parents are very pleased, both the target children’s parents and the consultation one’s too.

SENCO, Rhodes Avenue School, Haringey

She is an outstanding therapist who has made a real difference to the lives of pupils in our school. ‘Our therapist’ possesses excellent skills in connecting with others, creating a safe space for staff, parents and pupils to discuss a range of issues. Her expertise, compassion, and dedication are truly commendable and we have really benefited from her thorough understanding of child development and psychology.

Deputy Head, Highgate Pre-Prep

I want to say thank you. I found these sessions very very helpful. I could talk about anything with you. I remember our first one, when I was so worried that everything was my fault. I can now see things more clearly.

student, age 11